Return And Refund Policy
At Dell Sanitary Ware, we are committed to ensuring the highest level of customer satisfaction. We understand that sometimes, a product may not meet your expectations or may arrive damaged. To make your shopping experience smooth and reliable, we have a transparent and fair Return & Refund Policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The return request must be made within 7 calendar days from the date of delivery.
The item must be unused, uninstalled, undamaged, and in its original packaging.
A valid proof of purchase (order number, receipt, or invoice) is required.
Items must be returned complete with all accessories, instruction manuals, warranties, and original labels.
Non-Returnable Items:
Certain items are not eligible for return, including:
Custom-made or special-order items.
Items purchased on clearance or final sale.
Products that have been used, installed, or damaged due to customer handling.
Any item returned after the 7-day window.
2. How to Request a Return
To initiate a return, please follow these steps:
Contact our customer support within 7 days of receiving the product via:
Email: support@Dellsanitary.com
Phone: +92-313-7543377
Provide your order number, a brief explanation of the reason for the return, and photos or videos if the item is damaged.
After reviewing your request, we will respond within 24–48 hours with return instructions and the return shipping address.
Carefully repackage the item in its original condition and ship it back using a trackable shipping service. The return shipping cost will be the responsibility of the customer, unless the item is incorrect or damaged due to our error.
3. Inspection and Approval
Once we receive the returned item:
It will be inspected for any signs of use, damage, or missing components.
If the return is approved, we will initiate the refund or replacement process.
If the product is found used or damaged, we reserve the right to deny the refund or issue a partial refund.
4. Refund Process
Refunds are processed once the returned item has been received and inspected.
Refunds will be issued to the original payment method used during the purchase.
If you paid via Bank Transfer, please provide your bank account details for refund processing.
Refunds typically take 7–10 business days to appear in your account, depending on your bank or payment provider.
Late or Missing Refunds:
If you haven’t received a refund:
Check your bank account or credit card statement again.
Contact your bank or credit card provider. It may take time before your refund is officially posted.
If you’ve done all of the above and still haven’t received your refund, please reach out to us directly.
5. Exchanges
We only replace items if they are:
Defective
Damaged (Due to our error)
Wrong item delivered
To request an exchange, contact our support team with your order number and details. If the product is in stock, we will ship the replacement once we receive the returned item.
6. Damaged, Faulty, or Incorrect Items
If you receive a product that is:
Broken or damaged (Due to our error)
Has manufacturing defects
Incorrect item delivered
You must notify us within 48 hours of receiving the product. Include clear photos or videos of the issue. After verifying the claim, we will offer:
A replacement (subject to stock availability)
A full refund
Or a store credit, depending on your preference
We will cover the return shipping cost in such cases.
7. Cancellations
Orders can only be cancelled before they are shipped.
Once the order has been dispatched, cancellation is not possible.
If you cancel after dispatch, it will be treated as a return, and standard return procedures will apply.
8. Important Notes
We recommend inspecting the item at the time of delivery.
We reserve the right to update or modify our Return & Refund Policy at any time without prior notice.
By placing an order with us, you agree to all the terms and conditions mentioned in this policy.
Contact Information
If you have any questions about this Return & Refund Policy, feel free to reach out to our support team:
Email: support@Dellsanitary.com
Phone: +92-313-7543377
Working Hours: Saturday to Thursday, 11:00 AM – 8:00 PM