Frequently Asked Questions (FAQs)
Welcome to Dellsanitary.com – Your Destination for Premium Sanitary Ware
What products does Dell Sanitary Ware offer?
We specialize in premium sanitary ware, including wash basins, commodes (floor-mounted and wall-hung), vanity bowl, bathroom accessories, and more. Our collections blend luxury, durability, and modern design.
Are your products suitable for both residential and commercial projects?
Yes, our sanitary ware is ideal for both residential homes and commercial spaces such as hotels, restaurants, and offices. We also work with architects and interior designers on large-scale projects.
Where are your products manufactured?
All sanitary ware products at Dellsanitary.com are proudly Made in Pakistan using premium-quality raw materials and cutting-edge manufacturing technology. Our products are crafted in ISO-certified facilities that follow international quality standards to ensure superior strength, finish, and long-term durability. Every item goes through rigorous quality control to meet the highest expectations in both design and performance.
Whether you’re upgrading a home or outfitting a commercial project, our Pakistani-made sanitary ware guarantees exceptional value, modern aesthetics, and trusted reliability — making us a leading choice for bathroom fittings in Pakistan.
Can I see the products physically before purchasing?
Yes! You can visit our showroom to experience our products firsthand. Please check our contact us page for the showroom address and visiting hours.
How can I place an order?
You can place your order directly through our website or by contacting our customer service via WhatsApp or phone. Our team will assist you throughout the buying process.
Do you offer delivery across Pakistan?
Yes, we provide nationwide delivery across Pakistan. Shipping times may vary depending on your location, but we strive to ensure fast and secure delivery.
Do You Offer Cash On Delivery (COD)?
Currently, we do not offer Cash on Delivery.
This decision is based on several important factors aimed at ensuring a smooth and secure shopping experience for our customers. In the past, COD has resulted in delays due to unreliable handling by courier services, and a high rate of unaccepted deliveries. Additionally, our products require careful packaging, which cannot be opened upon delivery due to the risk of damage or mishandling.
To maintain quality service and operational efficiency, we currently accept Bank Transfer as our secure payment method. We appreciate your understanding and support.
Who is responsible for paying the delivery charges?
Delivery charges are the responsibility of the customer unless otherwise specified under a special promotion or offer. While we strive to keep our delivery costs transparent and as minimal as possible, exact charges may vary depending on your location and order size. As such, we are unable to list fixed delivery rates on the website. For accurate delivery cost information, we encourage you to contact our support team before placing your order.
What payment methods do you accept?
At this time, we accept Bank Transfer only as our official payment method. Once your order is confirmed, our team will promptly share the verified company bank account details for a secure transaction.
After making the transfer, please share your payment receipt or transaction screenshot with our support team via WhatsApp or email for quick confirmation.
🕒 Payment confirmations are typically processed within 1–2 working hours.
We are actively working on integrating more payment options in the near future to offer greater convenience. For any assistance related to payments, feel free to contact our customer support team at:
📞 Phone / WhatsApp: +92-313-7543377
📧 Email: support@Dellsanitary.com
Do you offer installation services?
We do not offer any installation services.
What if I receive a damaged or incorrect product?
In case of any issues with your order, please contact us within 48 hours of delivery. We’ll resolve the matter promptly by arranging a return or exchange, as per our return policy.
What should I do if a product is defective or not working properly?
If you receive a product that is defective or not functioning properly, please contact us. You can reach out via phone, WhatsApp, or email with pictures and your order details. Our team will assess the issue and assist you with a replacement, repair, or refund as per our policy.
Do you offer warranty or service for your products?
Yes, many of our products come with a warranty, covering manufacturing defects. Warranty duration and coverage vary depending on the product category. For eligible products, we also provide after-sales service and guidance on maintenance or claims.
How do I file a service or warranty claim?
To file a service or warranty claim, simply:
Contact us with your order number, product name, and issue description.
Attach photos or videos showing the defect.
Our support team will verify your request and guide you through the process.
We aim to make claims smooth and transparent for all our customers.
Are repairs or replacements free under warranty?
Yes, if the product is within the warranty period and the issue is covered under manufacturer defect, repairs or replacements are free of charge. Damage due to misuse, incorrect installation, or wear-and-tear is not covered.
Do you offer bulk pricing or dealer discounts?
Yes, we offer special pricing for bulk orders and dealers. Please contact our sales team for more information and business partnerships.
How can I stay updated with new arrivals and promotions?
Subscribe to our newsletter or follow us on social media to get updates on new collections, seasonal sales, and exclusive promotions.
What Drives Us
At Dellsanitary.com, our motto reflects our commitment to bringing elegance, durability, and innovation to every bathroom. We believe that a well-designed space starts with premium sanitaryware — and we aim to make that accessible without compromising on quality.
From stylish wash basins to modern toilets and practical fittings, we strive to offer products that combine aesthetics, functionality, and lasting performance. Every piece we offer is a step towards a better, more beautiful bathroom experience.
Frequently Asked Questions (FAQs)
Wash Basin, English Toilet, Vanity & Indian Toilet – FAQ Guide
What materials are wash basins made of?
Our wash basins are primarily made from high-quality ceramic, ensuring durability, easy cleaning, and a smooth finish.
How do I choose the right size wash basin for my bathroom?
Consider the size of your bathroom and the available countertop or wall space. We offer compact, standard, and designer options to suit various layouts.
Are wall-mounted and countertop basins different?
Yes, wall-mounted basins are fixed directly to the wall, ideal for smaller spaces, while countertop basins are placed over vanities, adding a modern and luxurious touch.
What is the difference between a one-piece and two-piece English toilet?
A one-piece toilet has a seamless design with the tank and bowl integrated, which looks sleek and is easier to clean. A two-piece toilet has separate components and is more traditional in style.
Are floor-mounted toilets easy to install?
Yes, floor-mounted English toilets are relatively simple to install and are a common choice for most residential and commercial bathrooms.
Do your English toilets come with a soft-close seat?
Yes, most of our English toilets feature soft-close seats for added comfort and noise reduction.
What are the advantages of wall-hung toilets and basins?
Wall-hung fixtures save floor space, offer a modern appearance, and make cleaning the bathroom easier.
Are wall-hung toilets strong enough?
Yes, our wall-hung toilets are designed to support high weight capacities when properly installed with a concealed frame system.
Can I install a wall-hung basin without a vanity?
Absolutely, wall-hung basins can be installed independently.
What is the benefit of an Indian-style toilet?
Indian toilets promote a natural squatting position, which many believe to be healthier for digestion and posture.
Are Indian toilets suitable for modern bathrooms?
Yes, we offer sleek, ceramic designs that blend traditional function with modern aesthetics and hygiene.
What is the difference between under-counter and over-counter vanity basins?
Under-counter basins sit below the vanity surface, offering a seamless look, while over-counter (or countertop) basins are installed above the surface for a bold, stylish design.
Do your vanity tops come with pre-cut holes for faucets?
Yes, our vanity tops can be customized with faucet holes as per your preference or can be ordered without pre-cut holes for flexible installation.
How can I stay updated with new arrivals and promotions?
Subscribe to our newsletter or follow us on social media to get updates on new collections, seasonal sales, and exclusive promotions.
